What it covers
This agreement covers the virtual servers Evernera provides.
Availability target
The availability we commit to, and how it is measured, will be published here before the service launches. Until then no figure applies.
The status page shows what is running and every incident, as it happens.
Service credits
The credit you receive when the target is missed will be set out here with the target.
What it doesn't cover
- Planned maintenance announced in advance.
- Problems caused by your own configuration or software.
- Events outside our reasonable control.
How to claim
Open a ticket from your console, or write to us through the contact page, and describe the outage.