When you can ask

The window for asking for a refund on a new service will be set out here once it is confirmed.

How to ask

Open a ticket from your console, or write to us through the contact page, with the number of the invoice.

What isn't refundable

Which charges can't be refunded, such as renewals or setup fees, will be listed here once confirmed.

How the money reaches you

An approved refund goes back the way you paid, or to your account credit when you ask for that. A refund of a bank transfer is paid to the account you give us.